PWN Global and PWN local city networks host some 600+ events per year. Physical events are one of the most effective and proven routes to building your network. Each of our events is designed around a particular theme that will resonate with your needs, and features an opportunity during the event to connect and share with other delegates.
In addition to our physical events, we appreciate the importance of giving you access to online content - that you can access live or at a later date that better suits your own agenda.
Don't delay - get registered and come along to see what you can learn.....
The World Economic Forum in its 2018 “The Future of Jobs Report” predicts that service orientation will be one of the competencies demanding proactive development within the accelerating transformation of the labor market by 2022. Service orientation is defined as the ability and desire to anticipate, recognize and meet others’ needs, sometimes even before those needs are articulated. Service oriented people focus on providing satisfaction and making themselves available to others.
Within the same spirit, customer service orientation is defined as set of basic individual predispositions and an inclination to provide service, to be courteous and helpful in dealing with customers and associates. A customer service orientation can be a competitive differentiator, esp. for organizations where sales and marketing are more important than the product specifics. In brands whose products are easily replicated by others (e.g. milk, socks), customer service orientation can be the “wrapper” around the product that justifies the purchase.
What kind of organizational context encourages customer service orientation? What kind of skills do employees need to develop in order to be more customer service oriented? The social capital theory argues that three qualities are important: a. open communication; b. a trusting culture and c. a shared vision.
In this webinar we will focus on how to answer the above two questions and how to develop the above mentioned qualities. It is obvious that their development is more of a mindset than a process as service orientation demands by the employee to take responsibility in providing support, act in the best interest of the client and nurture long term relations. In a word, it demands the employee to have a genuine interest to serve the customer, to cooperate with other members of the organization in order to respond to customer needs quickly and share the same vision of excellency in service.
We will use a number of powerful experiential and evaluation tools to:
PWN Nice Cote D’azur in partnership with EDHEC organizes this event where we are happy to welcome our speaker, Franck Vu Hong. Franck Vu Hong is 45 and has an engineering background and after having worked more than 10 years in Industry and Services as a manager, he founded Aepsilon, a compan...READ MORE
Come to our next PWN event this month with our glowing and sunny guest of the day : Chloé B. Originally from Marseille, Chloé B is proud to represent South of France in the YouTube and Instagram world. This young entrepreneur is a model for her community. She inspires and motivates them every d...READ MORE
What constitutes the perfect working life? Do you work to live or live to work? Have you dreams of doing something more interesting? Are you ecstatically happy in your work? If the answer is you work to live and have dreams of something more interesting, then come on an interesting journey of...READ MORE
LET'S CELEBRATE SUMMER TOGETHER! Dear Members, Guests and PWN Partners, Almost one year has passed since our Summer Party. This year has been a great year that has brought change, with a new board and inspirational networking and sharing opportunities! The PWN Board wants to thank our members a...READ MORE